Enabling Answers gives you real-time insight into people’s experience in your app- from the amount of time they spend using it to how often they experience it crash.

To enable Answers, include the Crashlytics kit in your app, then enable it with one click from your dashboard.

Receiving Answers Data

We send data to your dashboard as quickly as possible while balancing the impact on the battery life of the device by batching events and only sending them at specific times.

On iOS:

Events are sent in batches when the app is launched or enters the foreground. If the device cache is full, events are also sent over.

On Android:

Events are sent in batches when the app is launched, enters the foreground, or has been sent to the background. If the device cache is full, events are also sent over.

Sessions

A session starts when your app enters the foreground and continues until the app has been backgrounded for 30 seconds or more. Session length reported in Answers only includes the foreground time.

Troubleshooting

If you aren’t seeing data in your Answers dashboard, you may need to update your version of the SDK in your app. If you are using the Crashlytics Kit, Answers should be available.

iOS

To check the version of the SDK that you’re using in your app, turn on debug mode by adding this before your startWithAPIKey line:

[[Crashlytics sharedInstance] setDebugMode:YES];

After building and running your app, look for this line in XCode’s console: “Welcome to Crashlytics x.x.x” If you see version 2.1.6 or below, just build your app with the Crashlytics Mac app open.

Android

To check the version of the SDK that you’re using in your app, turn on debug mode by adding this line before calling Crashlytics.start(this):

Crashlytics.getInstance().setDebugMode(true);

After building and running your app, look for this line: “Initializing Crashlytics x.x.xx.xx” If it’s below version 1.1.11.10, just build your app with the Crashlytics IDE plugin running.